Frequently asked questions

100%. We take the privacy of your designs very seriously and have measures in place to ensure your work stays confidential. If you’re on a Professional plan or above, we do not use your workspace data for training, marketing, or any other purpose — it stays private and only accessible to you.

If you close your account, we securely delete your workspace data and generated content after a short retention period to allow for recovery if you change your mind. Your designs and images will no longer be accessible.

Yes, Gendo is designed with sensitive commercial work in mind. Everything you upload or generate stays within your account and only accessible to you.

No your Gendo account is private. Only you can see your spaces, inputs, and outputs.

Yes — Professional and Team plans include a commercial use license for generated content.

You can add up to 500 members, sharing one credit pool. One-off credit packs are available for larger teams.

All Gendo outputs are PNG files. You can export your images in 1K, 2K, or 4K resolution.

To access, update, or delete your information: please go to your Account Settings and modify your details through the dashboard. For further action to request data removal, contact our support team at support@gendo.ai.

No — we don’t share your personal data, except in limited cases where it’s necessary to operate the platform. This includes trusted third parties like payment processors and infrastructure providers.

Yes, we offer a free plan: 100 credits per month, which allows you to generate approximately 40 images.

Creating an account on Gendo is quick, easy, and free. Simply click “Sign Up”, and answer a few quick questions to get started. As a new user, you’ll receive 100 free credits, which reset every month, even on the Free Plan!

Each generation costs 10 credits and gives you 4 image variations. You’re charged per generation, not per image or download. If you don’t receive all 4 images due to an error, you won’t be charged.

Zero. Exporting an image doesn't cost you anything.

Yes, the free tier gives you 100 credits, renewed monthly. To get more credits or commercial rights, upgrade to a paid plan.

The cost per credit depends on your plan and any credit packs you buy. Plans come with monthly credits included; one-off credit packs are available for extra needs.

One-off credit packs never expire — you can use them anytime. Unused standard subscription credits do not roll over. Your balance resets each billing cycle based on your plan.

You’re billed monthly, starting from the day you subscribe.

You can cancel at any time. You’ll keep access to your remaining credits until the end of your billing cycle. After that, your subscription won’t renew.

Click the “Upgrade Now” button in the top-right corner of the Studio to change your plan. If you’re on a Team plan, contact your organisation owner to request changes or more credits.

You can buy one-off credit packs anytime. Your subscription will also renew at the end of your billing cycle, resetting your monthly credits.

Yes — we offer one-off credit packs that you can buy at any time. You’ll need to be on a paid plan (Individual, Professional, or Team) to purchase them.

Inside the Studio, hover over the Credits button in the top-left corner. It will show your remaining credits and let you manage your plan or buy more credits.

Subscription fees are non-refundable. However, you can cancel your subscription at any time through your Organisation Settings. After cancellation, your paid plan benefits will remain active until the end of your current billing cycle, but you won't be charged for the subsequent period. For more detailed information, please refer to the "Fees and Payment" section of the Terms of Service.

Yes, we provide custom Enterprise solutions for larger teams or organisations with specific needs. If you require training, hosting custom models, provisioning dedicated hardware, or other enterprise-level functions, please get in touch with us to discuss a tailored solution that fits your requirements.

Effective prompting is the key to achieving the best results. It may take some practice, but we do our best to make it easy for you. Start with the most important details. Avoid commands, describe what you would like to generate. Experiment with different phrasings to optimise results. See our Prompting Guide blog post for more details and guaranteed formulas.

Slightly, each tool has a different function, so the way you prompt may vary to achieve the best results. For more guidance and examples, check out our detailed Prompting Guide.

At the moment, Gendo only works in English, but we’re looking into multi-language support for future updates. Keep an eye on our newsletter to stay informed!

Yes, you must not use Gendo to create or store unlawful or offensive material. Our system automatically detects and blocks NSFW content, ensuring that inappropriate generations are not allowed on the platform. For more details, please refer to our Terms of Service.

Yes , you can book a free 15-minute onboarding call with us. We’ll guide you on how to write effective prompts and use Gendo’s tools to get the best results.

Yes — Gendo keeps the structural integrity of your original design. You can change specific parts of your image while everything else stays exactly as you created it.

The number of images you can generate depends on your accounts credit balance. Each click of the 'Generate' button will get you 4 image variations, and will deduct 10 credits from your account upon successful completion of the task. If you do not get all 4 images back, you will not lose any credits.

The Material tool lets you change or regenerate specific parts of an image, such as interior materials, wall colors, or landscape elements, while preserving the overall design. It's perfect for experimenting with AI interior design, tweaking an exterior render, or testing finishes in AI-generated home and landscape scenes. Whether you're working on an architectural concept or just refining a space, the Material tool gives you detailed creative control.

The Style tool transforms your images into different artistic or architectural styles without altering the core structure of the design. It uses advanced AI style transfer, making it ideal for reimagining interiors, architecture, and landscaping in various visual aesthetics. From minimalism to classical or modern render styles, this tool helps designers and architects quickly explore creative directions.

The Render Enhancer improves the consistency, polish, and visual quality of your AI-generated images. Whether you're refining a house design, an AI landscape render, or an interior concept, this tool makes sure your output looks sharp, professional, and presentation-ready. It’s especially useful for anyone using AI in architecture or design workflows.

The Upscale tool increases the resolution of your images, making them sharper and more detailed. This is useful when you're generating architecture or interior renders with AI and need high-quality outputs for client reviews, portfolios, or print. Whether you're turning a sketch into an image or refining an AI home design render, Upscale ensures clarity and crisp results.

Yes, Gendo provides powerful tools for AI interior design. You can create full room concepts, visualize furniture layouts, apply materials, and generate styled outputs in seconds. Whether you're a professional interior designer or exploring ideas for your home, our AI interior design generator helps bring your vision to life.

Yes, you can use Gendo to create detailed AI exterior renders and landscape designs. Upload your sketches or base images and easily generate new styles, materials, and layouts for outdoor spaces. Whether it’s a garden, patio, or full exterior facade, our AI landscape generator helps you design freely without needing 3D software.

Absolutely. With Gendo’s sketch-to-image AI, you can upload rough sketches or line drawings and instantly generate high-quality, styled images. It’s ideal for concept generation, whether you’re working on interior spaces, architecture, or landscape design.

Yes. Gendo works well with outputs from Revit, SketchUp, and other architecture and design tools. You can export images or views from those platforms and enhance them in Gendo using our AI rendering, material editing, or style tools. It’s a fast way to bring additional polish and variety to your designs.

Creating an account on Gendo is quick, easy, and free. Simply click “Sign Up”, and answer a few quick questions to get started. As a new user, you’ll receive 100 free credits, which reset every month, even on the Free Plan!

A Project serves as your primary workspace, for viewing and editing images. It's a canvas with various tools: Render, Material, Style and Describe.

Only the image currently on the Canvas can be exported. If you want to export a different image, go to your History, select the image, add it to the Canvas, and then download it.

We do not store all your generated images. You can only access the generations that you have saved. To keep an image, make sure to move it to the Canvas—otherwise, it won’t be stored in your history.

To save an image for future access, click on the generation you want to keep and move it to the Canvas. Once saved, you can find it later in your History.

Gendo is compatible with all modern browsers. Recommended browser: Chrome

We only accept PNG or JPG files with a maximum file size of 10MB⁠.

If you see a black square instead of your generated image, it means the content was flagged as NSFW (Not Safe for Work). Our system automatically detects and blocks content that includes inappropriate or explicit content. To avoid this, please ensure your prompts and inputs align with our Community Guidelines. If you believe an image was incorrectly flagged, feel free to contact support@gendo.ai for further assistance.

Currently, not all prompts are stored. You can find the prompts used for saved images under the image in your History.

Please use Describe tool to text-to-image generations. Please visit our Studio Examples to explore how each feature works in action.

Represent your design beautifully. You upload a drawing, and Gendo will generate a polished, CGI-quality visual to your specification. Iterate on your designs by modifying materials, textures, and lighting effortlessly. Apply artistic or architectural effects to your images, and present alternative design options to clients or stakeholders instantly. Or use our text-to-image Description tool to create concept visuals from a simple description, making early-stage ideation, references and mood boarding faster than ever.

Architects spend too much time producing images instead of designing. Traditional rendering is expensive, slow, and requires specialised skills. Gendo is here to change this. Our AI-powered platform transforms your design, through sketches, drawings, or text into high-quality CGI images in minutes—nothing complex, no long wait times. By harnessing Machine Learning and Artificial Intelligence tools for professional processes with high-quality output, our mission is to empower designers to breeze through laborious tasks, leaving more time for the important stuff—designing.

Gendo has tailored existing AI models and is creating whole new models for an Architecture and Design use case. All held within a world class, purpose built product for use in a professional workflow.